Privacy Policy

Effective Date: March 3rd, 2026

This Privacy Policy governs how Orion AI (“Orion AI,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal data when you use our website, applications, and services (collectively, the “Service”). By using the Service you consent to the practices described herein. This Policy may be updated from time to time; material changes will be posted on this page with a new effective date. If you do not agree with this Policy, please do not use the Service.

Definitions

• • Personal Data: Any information relating to an identified or identifiable natural person. This includes, for example, name, email address, and unique identifiers.
  • Data Subject (You): The individual to whom the Personal Data relates – i.e., a user of the Service.
  • Processing: Any operation performed on Personal Data, whether or not by automated means (e.g., collection, storage, use, disclosure, deletion).
  • Controller: The entity that determines the purposes and means of processing Personal Data. In this case, Orion AI is the Controller of your data.
  • Processor: An entity that processes Personal Data on behalf of the Controller (e.g., our cloud host, analytics providers, payment processor).
  • Third Party: Any natural or legal person, authority, or body other than you, the Controller, and the Processor, who may process data. Examples include service vendors and advertisers.
  • Service: The Orion AI platform, including our website and mobile applications, and all related functionality.
  • Cookies: Small text files or similar data stored on your device by your browser or app to recognize you, remember preferences, or collect analytics. Cookies and similar technologies may be first-party (set by us) or third-party (set by our partners).

These terms are used throughout this Policy. If you have any questions about these definitions or this Policy, please contact us at support@orionai.chat.

Data We Collect

Orion AI collects various categories of data, either that you provide directly or that is collected automatically when you use the Service.

• • Account and Contact Information: When you sign up or create an account, we collect personal identifiers and contact data such as your name, email address, user ID, and any other information you furnish (e.g., profile details). This data is used to create and manage your account, authenticate you, and communicate about the Service.
  • Authentication Data: If you log in using third-party services (e.g., Google or Apple), we may collect the account name or identifier supplied by that service.
  • Device and Usage Data: Technical information about your device and your use of the Service (IP address, device type, OS, browser, session length, crash reports) is automatically collected via cookies, logs, and analytics tools.
  • Cookies and Tracking Data: We and our partners use cookies, web beacons, and similar technologies to improve user experience and analyze usage. Essential cookies are required for core functionality; non-essential cookies (analytics, performance, marketing) are used only with your consent.
  • Payment Data: Payments are processed via Paddle, our secure payment processor. Orion AI does not store full credit card details or CVVs. Paddle provides anonymized or tokenized transaction information for subscription and billing purposes.
  • Communications Data: Information you provide when contacting us (support inquiries, emails, attachments) is used to respond and provide customer support.
  • Analytics and Marketing Data: Aggregated usage statistics, clickstreams, and survey responses are collected to improve the Service. Marketing data is collected only with consent.

How We Use Your Data

We use the collected data for purposes including:

• • Provision of Services: Creating and managing your account, processing requests, responding to queries, and delivering requested services.
  • Communications and Support: Contacting you regarding account, service updates, or policy changes. Marketing communications are sent only with consent.
  • Security and Fraud Prevention: Monitoring logs and device info to prevent unauthorized access or fraud.
  • Analytics and Performance: Aggregating and analyzing usage statistics to improve the Service.
  • Advertising and Marketing: With consent, using data to provide relevant ads or content.
  • Legal Compliance and Enforcement: Complying with legal obligations, resolving disputes, or enforcing agreements.

Cookies and Tracking Technologies

• • Strictly Necessary Cookies: Required for basic Service operations (e.g., keeping you logged in).
  • Performance/Analytics Cookies: Collect information on usage to improve the Service; used only with consent.
  • Targeting/Advertising Cookies: Track preferences across websites for relevant advertising; used only with explicit consent.

Other tracking technologies like web beacons or local storage may also be used.

Third-Party Sharing

We do not sell your personal data. We may share information with:

• • Service Providers and Processors: Cloud hosting, IT support, analytics, email delivery, customer service platforms, and Paddle for payment processing.
  • Payment Processor (Paddle): Paddle securely collects payment data and provides Orion AI with transaction confirmations only.
  • Business Partners: Only when authorized by you to connect third-party services.
  • Legal and Safety: When necessary to comply with law, enforce agreements, or protect rights.
  • Business Transfers: In mergers, acquisitions, or reorganizations, subject to confidentiality obligations.

Recipients are required to protect your data in accordance with this Policy and applicable law.

Payments and Paddle

Orion AI uses Paddle as the exclusive payment processor. All payments are handled securely through Paddle. Orion AI does not store raw payment card data; only tokenized transaction information is retained for subscription management. For more details, refer to Paddle’s Privacy Policy.

Your Rights

Depending on your jurisdiction, you may have rights including:

• • Access – Request confirmation and copies of your data.
  • Erasure – Request deletion of your personal data.
  • Portability – Request a copy in a structured, machine-readable format.
  • Restriction – Request processing limitations under certain conditions.
  • Objection – Object to marketing or profiling activities.
  • Withdraw Consent – Withdraw consent for processing that depends on it.

Requests can be sent to support@orionai.chat. Verification may be required.

Security

We implement industry-standard security measures including encryption, access controls, data minimization, auditing, employee training, and third-party contracts to protect your data. In case of a data breach, we comply with applicable notification laws.

Data Retention and Deletion

• • Account Data: Retained while the account is active; deleted within 30 days of termination except as required by law.
  • Payment Data: Transaction records retained for compliance; full card details are never stored.
  • Logs and Security Data: Retained for months to a few years for integrity and fraud prevention.
  • Communications: Kept as long as needed to resolve inquiries or legal matters.
  • Analytics Data: Aggregated/anonymized analytics may be kept indefinitely.

Children’s Privacy

Orion AI is intended for users aged 13 and older. We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted promptly.

Changes to This Policy

Material changes will be posted on this page with a new effective date. Continued use constitutes acceptance of the updated Policy.

Contact Us

Questions or requests about data protection may be sent to: support@orionai.chat

Company Information

• • Company Name: Silver Pie LTD
  • Company Address: Office Lg06 1 Quality Court, Chancery Lane, London, United Kingdom, WC2A 1HR